The STEP project aims to:

• Encourage hospitality organisations to conform to the norms and provisions representing good HR practice.
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• Reduce labour turnover and attrition and increase longer term employment relationships.
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• Encourage organisations to achieve certification of national standards awards in employment.
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• Promote the hospitality sector as a career choice which invests in people and their training.
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• Provide essential training for employees and managers that will enable hospitality organisations to provide high quality customer service.